Expert Engineers in Renewable Energy

  07732 349595 

Privacy Policy
Effective Date: 13/05/2025

Green Box Energy Ltd (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with us through our website, products, and services.

1. Who We Are

Green Box Energy Ltd is a UK-based company providing energy solutions, including sustainable heating systems such as air source heat pumps. Our registered office is: 26 Sycamore Close, Hinckley, Leicestershire, United Kingdom, LE10 2JU
Company number: 14195205

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information – Name, email address, phone number, address.

  • Technical Data – IP address, browser type, operating system, referring URLs.

  • Usage Data – Information about how you use our website and services.

  • Marketing and Communications Data – Preferences for receiving marketing and communication from us.

3. How We Collect Your Data

We collect data when you:

  • Visit our website

  • Fill out contact or enquiry forms

  • Interact with us via email, phone, or social media

  • Subscribe to our newsletter or marketing communications

  • Enter into a contract or use our services

4. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide services

  • Process and manage contracts

  • Improve our website and user experience

  • Send marketing updates (if you have opted in)

  • Comply with legal obligations

5. Lawful Basis for Processing

We rely on the following lawful bases to process your data:

  • Consent – Where you have given clear permission

  • Contract – To carry out our obligations under a contract

  • Legal Obligation – Where processing is required by law

  • Legitimate Interests – For business purposes that do not override your rights

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service providers (e.g. CRM or email platforms)

  • Regulatory authorities, if required by law

  • Third parties involved in delivering our services (e.g. installers)

All third parties are required to respect the security of your data and comply with data protection laws.

7. Data Retention

We will only retain your data for as long as necessary for the purposes outlined in this policy, including for legal, tax, and accounting purposes.

8. Your Rights

Under the UK GDPR, you have rights including:

  • The right to access the personal data we hold about you

  • The right to correct or delete your data

  • The right to object to or restrict processing

  • The right to data portability

  • The right to withdraw consent at any time (if applicable)

To exercise your rights, contact us at: james@greenboxenergyltd.co.uk

9. Cookies

Our website may use cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy].

10. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

12. Contact Us

If you have any questions or concerns about this policy or your data, please contact:
Email: james@greenboxenergyltd.co.uk
Phone: 0330 0433 743